Usually this error comes from Application side in the form :
Message 5 not found; product=RDBMS; facility=ORA
ORA-06512: at "SYS.DBMS_UTILITY", line 70
ORA-06512: at line 1
and its related with the timezones that are supported on the database.
Oracle has 2 Timezone files on the $ORACLE_HOME/oracore/zoneinfo/ directory.
timezone.dat -- small file
timezlrg.dat -- large file
From 18.104.22.168 onwards, $ORACLE_HOME/oracore/zoneinfo/timezlrg.dat is the default timezone file and will be used if ORA_TZFILE parameter is not set.
if you use on the application side a timezone that is not in the timezlrg.dat then this error is raised.
You can query this view by to see the timezones with: